privacy policy

Data Controller.  

A “controller” is the legal entity which, alone or jointly with others, determines the purposes and means of the processing of personal data. SVCF is the data controller for all data described by this policy.

Information Collection, Use, Access, and Retention.

Collection

We collect information in several ways through our Site and at our in-person workshops. When you use our Site, we collect personal information about you that you affirmatively choose to provide to us. For instance, when you sign up for a workshop, you must provide your preferred language. You may also provide your phone number and/or email address in order to receive notifications about the event. We also collect personal information in other ways, such as when you contact us by email or traditional mail, and/or contact us by telephone.

To help us serve you better, we collect information that identifies the computer or browser used to access our Site. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information that you may have registered during previous visits, such as your viewing preferences. The use of cookies is a standard practice among Internet websites and most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Please note that some website features may not function properly if all cookies are blocked. Except as noted below, the cookies placed by our Site do not collect any personal information, and are essential to provision of a functional website and/or app, which we have a legitimate interest in providing (these are known as “Necessary Cookies” and include cookies that drive your navigation on one of our Site). Once you leave our Site, these Necessary Cookies are no longer used.

When you interact with our Site, we also collect limited non-personally identifying information that the browser you used makes available automatically. This information includes the internet address of the computer or network you used to access our site, the date, time, and page(s) you visited on our site, the browser and operating system you used, and the referring page (the webpage that contained the link to our site that you clicked on to get there).

We do not collect or retain any personal information that you disclose to us at our in-person workshops.

Use

We have a legitimate business interest in ensuring that our Site operates correctly and efficiently. To that end, we use the aggregated nonpersonal data and information from all users of our Site to measure server performance, analyze user traffic patterns, and improve the content of our Site. We sometimes track the keywords that are entered into our search engines to measure interest in specific topics and to improve the consumer experience on the site.

We have a legitimate business interest in communicating with you about events you have signed up for, and will use your personal information to send you important non-commercial emails, such as administrative notices related to your events.

With your consent, we will use your e-mail address and/or other personal information to send you surveys and/or to provide you with information we think you will be interested in, for example, to send you newsletters regarding services, events, and other information and notices we believe you may find interesting or useful. Even after you have agreed to receive such messages, you can let us know at any time if you would prefer not to receive any or all of this information either directly or through our Site, by following the unsubscribe instructions in any email you receive from us, or by sending an e-mail that contains the email address you wish us to unsubscribe from our lists. As noted above, even if you opt out of receiving marketing messages, we will still send you important non-commercial messages so long as you continue to sign up for our workshops or other services. If you want to delete your account completely, you may do so by requesting we close your account as outlined in the Retention section of this Privacy Policy.

With your consent, we may share your information with key partners and affiliates, whose services we believe are of interest to you. We have contractual relationships with all such partners and affiliates that require them to safeguard your information and allow you to opt out of receiving further information from them. Once you have provided your consent for us to share your information, and those third parties reach to you directly, their use of your data is governed by their own privacy policies, and is not controlled by SVCF. You can revoke your consent to receive any or all of this information by following the unsubscribe instructions in an email you receive from one of our partners (this will only unsubscribe you from receiving further marketing messages from that partner), or by following any other instructions these partners may provide you. If you would like to revoke your consent to SVCF sharing your information with its partners, you can do so by sending an e-mail that contains the email address you wish to revoke consent for third-party sharing.

We also have a legitimate business interest in complying with our legal obligations. To that end, we may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective affiliates, business partners, customers, or others.

SVCF uses third parties to process your personal data when it serves a legitimate business purpose (such as Twilio and Mobile Commons for text message notifications). Our contracts with these third party processors require them to comply with the terms and the intent of this privacy policy, and to make all commercially reasonable efforts to safeguard your information.

Access

Pursuant to your reasonable request, we will provide you or a third-party you specify with a list of all of your personal information that SVCF has collected.

Similarly, upon your request, we will make corrections to our records of your personal data.

Retention

As described above, some of the online services available through our Site allow you to provide personal information. All personal information we collect is stored and processed in the United States.

We will retain your personal information while you have an active relationship with SVCF, including if you have opted in to receive informational messages from us or have affirmatively made requests of us that we, or our data processors, are fulfilling. We will maintain your information and for one year after that relationship ends (unless you request that we delete your information prior to the expiration of that period). If SVCF determines that it no longer requires your information for the purposes set forth above, it will delete your information consistent with its retention policies.

If you would like us to delete all of your personal information and/or remove your name and address from promotional lists (including any personal information gathered by our service providers) and place your name on our “do not contact” list, contact our Data Privacy Team by sending an email and request that you be placed on our “do not contact” list. Please note that because names may be similar, you must include in your request all associated email addresses and phone numbers (if any) that you wish to be removed in the body of the email. We reserve the right to contact you for administrative purposes to request more information in order to assist us in deleting your content. We will make commercially reasonable efforts to delete your information within thirty (30) days from our active files, provided, however, that we may retain—for legal compliance purposes only—your request and associated email in a hashed format so that we do not inadvertently restore your information to our database. Please note that requests to update your personal information may take up to five (5) days. You may also request that we stop processing your information without deleting it, and we will comply within ten (10) days of receipt of such a request.

Notwithstanding the above, SVCF will retain your information indefinitely if it believes in good faith that it has a legal obligation to do so, including for tax purposes, but will only use that information for the specific necessary purpose for which it was retained.

Do-Not-Track Signal

The Do-Not-Track Signal (“DNT”) is used by some web browsers to automatically request that a web application disable site tracking. Because the DNT often does not reflect the actual preferences of an individual consumer, our website does not respond to the DNT. Instead, and in order to allow you to personalize your experience with our Site, you may elect not to receive marketing messages and/or have certain cookies placed on their browser, as discussed earlier in this Policy.

Children’s Access

The Site is a general audience website, intended for adult use. We do not market to, and do not knowingly collect any personally identifiable information from, children under sixteen (16) years of age. Children should always get permission from their parents before sending any personal information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. We encourage you to become involved in your children’s online experience, and to share your knowledge and experience with your young ones. If you’re under 16, please do not register for any of our services or provide us with any personally identifying information (such as your name, email address or phone number). Please contact our customer service department if you are aware of any personal information supplied to the Site by a child under the age of sixteen (16).

Links

Our website may contain links to other sites, including those of our philanthropic partners. Those sites may have their own privacy policies, or no privacy policies at all. The SVCF is not responsible for the privacy practices employed by other sites and those other sites have not agreed to our privacy policy. The SVCF has no control over or responsibility for any unaffiliated third party sites or the content contained in them, and we provide these links solely for the convenience of our visitors. We do not sponsor, endorse, or otherwise recommend such sites or any products or services they may offer. In short, once you leave our Site, we are no longer responsible for the collection practices of the companies operating those sites.

Site Security

We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our Site. We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. Once we receive your personal information, we maintain physical, electronic and procedural safeguards to protect it. If a data breach occurs, we will notify you and the proper EEA authority (if required) within seventy-two (72) hours (if reasonably feasible).

How to Contact Us

Should you have other questions or concerns about our privacy policy, please contact our office by phone at 650.450.5400, Monday through Friday, 9am to 5:30pm, Pacific Time, by email, or by regular mail to:

SVCF

2440 West El Camino Real, Suite 300

Mountain View, California 94040-1498

Policy Changes

We reserve the right, at our sole discretion, to change, modify, add, or remove any portion of this Privacy Policy, in whole or in part, at any time. Modification of changes in the Agreement will be disseminated via our Site, including posting on our website at e-immigrate.info/privacy. By using the Site you agree to be bound by any such revisions and should therefore periodically visit the page to determine the then current terms of use to which you are bound.